Privacy policy

Last Updated: August 21, 2025

This Privacy Policy explains how ICECREAM APPS (“we”, “us” or “our”) collects, uses, stores, protects, and discloses personal information when you use our desktop slideshow maker (“Software”) and our online slideshow maker (“Online Service”, “Service”), collectively, the “Products.

By accessing or using our Products, you consent to the terms described herein. If you do not agree with our policies and practices, do not use our Products.

1. Information We Collect

1.1 Information You Provide to Us

Account Information: When you register for an account, we may collect your name, email address, and other contact details.
Purchases: If you purchase a paid plan, we collect billing information required to process the payment.
Files and Content: When you use our online service to create or upload slideshows, images, audio, and other content (“User Content”), we may process such files for the operation of the Service.
Support: When you contact us for support, we collect information necessary to help resolve your issue.

1.2 Automatically Collected Information

Device Data: We collect technical information about the device, operating system, browser type/version, and platform you use to access our Products.
Usage Information: We may log your usage of our Products, such as access times, feature usage, and interaction with our services.
Cookies & Tracking: We and our third-party partners may use cookies and similar technologies to collect information about your interactions, preferences, and to provide analytics.

1.3 Information from Third Parties

Payment Processors: We may receive payment confirmation and related information from third-party processors, but we do not store your full financial details.
Social Logins: If you sign in using a third-party platform (e.g., Google, Facebook), we may receive basic profile data as allowed by your settings on that platform.

2. How We Use Your Information

We use your information to:

Provide, operate, and maintain our Products.
Create and manage your account.
Process your transactions and send transactional notifications.
Improve our Products, develop new features, and analyze usage trends.
Respond to your requests and provide customer support.
Communicate with you about updates, offers (with your consent), and policy changes.
Detect, investigate, and prevent security incidents, fraud, and misuse.
Comply with legal obligations.

3. Cookies and Similar Technologies

What are cookies?

Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit our Site. This allows the Site to recognise you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits ( a ‘persistent cookie’). They are not harmful and do not contain any information such as your home address, date of birth or credit card details.

The cookies we use fall into four broad types:

- Strictly Necessary Cookies

These cookies are essential for helping you to navigate our Site and use its features. Without these cookies, the services you have asked for cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you've been on the Internet.

- Analytical/Performance Cookies

In order to keep the Site, services, and products relevant, easy to use and up to date, we use web analytics services to help us understand how people use our Site. For example, we can see which parts of the Site are most popular, identify when errors occur, and test different versions of a page or feature to see which one works best.

- Functionality Cookies

These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymized which means we cannot identify you personally. They do not gather any information about you that could be used for selling, advertising, or remembering where you've been on the Internet, but help us provide advertising that is more relevant to you.

We use cookies and similar technologies to:

Remember your preferences and settings.
Authenticate your session.
Analyze how the Products are used and measure performance.
For advertising and retargeting (where applicable, and as described in our cookie policy).

You can manage cookie preferences in your browser settings; however, disabling cookies may affect the functionality of the Products.

4. How We Share Your Information

We do not sell your personal data. We may share your information with:

Service Providers: Third-party vendors who assist in website hosting, payment processing, analytics, and customer service, under confidentiality agreements.
Legal Compliance: If required by law or in response to valid legal requests (e.g., subpoenas or court orders).
Business Transfers: If we merge, acquire, or otherwise transfer assets, personal data may be part of the transaction.
With Your Consent: As directed by you.

5. Data Retention and User Content

We retain your personal information as long as needed to provide Products and for legitimate and legal purposes.
Uploaded files and User Content on the Online Service are stored only as long as necessary for processing and are deleted after completion, unless you choose to retain them or as required by law.
You may request deletion of your account and associated data, subject to any legal obligations to retain information.
All the files that are being uploaded to our Service for the further processing and the newly generated output files are kept on our servers for as long as 2 hours. This time of files' storing provides you with a solid opportunity to have sufficient time to download the files from our servers. We do not make any backups of the files uploaded and processed. We do not share or provide access to these files to third-party websites or persons. Within 2 hours of the files being kept on our server, they will be permanently deleted.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is 100% secure; use our Products at your own risk.

7. Children’s Privacy

Our Products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will promptly delete it.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal information.
Object to or restrict certain data processing.
Withdraw consent at any time (where processing is based on consent).
Request a copy of your data in a machine-readable format.
To exercise your rights, please contact us at support@icecreamapps.com

9. Third-Party Links

Our Products may link to third-party sites and services. This Privacy Policy does not apply to such third-party platforms. We encourage you to review their privacy policies.

To facilitate marketing, Applications support and development ICECREAM APPS uses services of third parties. Some types of third parties with whom we share your data are:

- IT companies: ICECREAM APPS works with businesses that support our website and other business systems.

- Marketing companies: we work with marketing companies that help us manage our electronic communications with you.

- Payment processing: ICECREAM APPS works with trusted third party payment processing providers in order to securely take and manage payments.

Here is the list of third-party companies we are cooperating with for business purposes:

MailChimp

We use Mailchimp for newsletter and marketing emails. Through Mailchimp, we track emails, including who opens the emails and who clicks on which link.

Google Analytics

Google Analytics is a web analytics service provided by Google, Inc. Google Analytics uses cookies to help the website analyze how users use the site. The information generated by the cookie is be transmitted to and stored by Google. Google will not associate your IP address with any other data held by Google. Google Analytics help us understand the use of our site by our visitors. Because Google Analytics require cookies to function, users who wish to avoid tracking by Google Analytics while on our website can disable cookies in their browser. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Avangate (2Checkout)

ICECREAM APPS uses Avangate B.V. (www.avangate.com) for processing of secured payments for purchases made on the Site. The entire purchase process is managed by Avangate, who acts as ICECREAM APPS’s authorized merchant and reseller. By making a purchase on the website via Avangate, you authorize ICECREAM APPS to use Avangate to process your transactions and to transfer personal information to them, but only to the extent needed to complete the transaction and manage your purchases. No credit card information is ever stored on servers controlled by us. Avangate has our permission to store, on our behalf, the data pertaining to the executed transactions by customers of the website (including credit card information) with the goal of ensuring a secure method of payment and proof of purchase archive, allowing for the protection of our customers, and for follow-up as needed. This transactional data may be used for validation and registration purposes of our customers, and to trace any fraudulent activities if necessary.

Paddle

ICECREAM APPS uses Paddle.com Market Ltd (www.paddle.com) for processing of secured payments for purchases made on the Site. The entire purchase process is managed by Paddle, who acts as ICECREAM APPS’s authorized merchant and reseller. By making a purchase on the website via Paddle, you authorize ICECREAM APPS to use Paddle to process your transactions and to transfer personal information to them, but only to the extent needed to complete the transaction and manage your purchases. No credit card information is ever stored on servers controlled by us. Paddle has our permission to store, on our behalf, the data pertaining to the executed transactions by customers of the website (including credit card information) with the goal of ensuring a secure method of payment and proof of purchase archive, allowing for the protection of our customers, and for follow-up as needed. This transactional data may be used for validation and registration purposes of our customers, and to trace any fraudulent activities if necessary.

Groove HQ

We use Groove HQ as our support ticket system to provide better user support experience.

Olark

We use Olark as an online support chat provider.

The Site and Applications may contain links to third-party websites. When the User follows these links he leaves the Site/Application, so ICECREAM APPS takes no responsibility for the safety of User Data during the use of third-party websites. Such websites may have their own privacy policy setting out the rules of collection and storage of User Data. This Policy does not cover the data which is submitted to, stored or used by third-party websites. We recommend that you carefully review the privacy policy of such third parties when using their websites.

ICECREAM APPS is not responsible for the use of User data by the third parties that the User interacts with in the course of using the Application.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Products constitutes acceptance of the changes.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at support@icecreamapps.com.

By visiting this website, using our desktop or online slideshow maker, you acknowledge that you have read, understood, and agreed to this Privacy Policy.